Privacy Policy

Ravensfield Foliage & Flowers respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the UK GDPR.

What information we collect

We may collect the following information when you interact with us:

Your name and contact details (such as email address, phone number, delivery address)
Order details (products purchased, delivery notes, payment confirmation)
Your email address if you sign up for updates or newsletters

We do not store payment card details. Payments are processed securely by our chosen payment provider.

How we use your information

We use your personal data to:

Process and deliver your orders
Communicate with you about your order or enquiry
Send you updates or marketing emails (if you’ve opted in)
Meet legal, tax and accounting obligations

We will never sell your information or share it with third parties for marketing.

How long we keep your data

We only keep your personal data for as long as necessary:

Order information is kept for legal and tax purposes (usually up to 6 years).
Email addresses for newsletters are kept until you unsubscribe.
Enquiry details are kept only as long as needed to respond.

Your rights

Under GDPR you have the right to:

Access the personal data we hold about you
Request corrections if your information is inaccurate
Ask us to delete your personal data (where legally possible)
Withdraw consent for marketing at any time
Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused

Security

We take appropriate steps to keep your personal data safe, including secure storage and encrypted transfers where possible.

Contact us

If you have any questions about this Privacy Policy, or would like to exercise your rights, please contact:
emily@ravensfieldfoliageandflowers.co.uk